Note: This Privacy Policy applies to the CalSPEED web-based measurement tool at https://calspeed.org. CalSPEED measures the reliability, quality, and availability of communications services.
This Privacy Policy does not apply to third parties such as your web browser, Internet Service Provider (ISP), or measurement tool engine, which collect, use, retain, and disclose information, including from https://calspeed.org, which are subject to the privacy policies of those third parties.
The California Public Utilities Commission (CPUC) has tools, including the CalSPEED web-based measurement tool, to measure, collect, analyze, map, and share precise location and communications network quality and performance data publicly. Some of these tools are a part of the CalSPEED program's effort to assess communications services and networks throughout California. Data collection requirements may evolve to accommodate program needs, new technologies, or network developments.
The public can access the CalSPEED web-based measurement tool at https://calspeed.org, which uses third-party services, including the measurement engine.
The CPUC is committed to promoting and protecting the privacy rights of individuals, as enumerated in Article 1 of the Constitution of the State of California, the Information Practices Act of 1977, and other state and federal laws.
It is the policy of the CPUC to limit the collection and safeguard the privacy of personal information collected or kept by the CPUC. The CPUC uses information security safeguards and takes reasonable precautions to protect the personal information of individuals collected or kept by the CPUC against loss, unauthorized access, use, modification, or disclosure. The CPUC has security measures in place to protect against loss, unauthorized access, use, modification, or disclosure of the information under its control. Information that is physically located within the CPUC is protected by various security measures. For the CPUC's websites, the CPUC uses encryption software to protect the security of individuals' personal information during transmission of such information throughout the CPUC's websites. Personal information is stored in secured locations.
The use and development of the CalSPEED web-based measurement tool and collection of data are authorized under the California Public Utilities Code (Pub. Util. Code) Section 281(n)(3)(A)(ii) and CPUC Decision 16-12-025.
The information management practices used in conjunction with the CalSPEED web-based measurement tool conform to the requirements of the Information Practices Act (Civ. Code Sections 1798 et seq.), the Public Records Act (Govt. Code Sections 6250 et seq.), and Government Code Sections 11015.5 and 11019.9.
CPUC staff are trained in procedures for the management and release of personal information, and access to personal information is limited to those staff whose work requires it. Confidential information is destroyed according to the CPUC's records retention schedules. The CPUC conducts periodic audits to ensure that proper information management policies and procedures are being followed.
The information the CalSPEED collects is used to measure, analyze, map, and publicly report the reliability, quality, and availability of communications services and networks. As a part of this collection, the CPUC and/or the third-party services store and share the following information with the public:
User Selected / Entered Information
Automatically Detected / User Updated Information
Granular location information includes your physical home address and location coordinates as well as other physical addresses and location coordinates, if you enable location access and/or enter your physical addresses or locations:
Dates and Times
Network and other information automatically detected: descriptions with examples are found in the table below:
Field Name | Description | Example |
---|---|---|
id | Numerical value assigned to uniquely identify each test in the database. | 78 |
user_id | Numerical value uniquely associated with each user account. | 15 |
date | The calendar date on which the test took place, recorded in California local time. | 10/29/2024 |
time | The specific time at which the test took place on the recorded date, in California local time. | 18:31:08 |
address | Test location, including street, city, state, and ZIP code, as determined by the application or entered manually by the user. When a VPN is enabled, the location may reflect a virtual address. | 100 Campus Ctr, Seaside, CA 93955 |
upload | Upload speed in Kilobits per second (Kbps). | 943,931 |
download | Download speed in Kilobits per second (Kbps). | 939,947 |
ping | Delay or latency measurement in milliseconds (ms). | 5 |
jitter | Delay or latency variation in milliseconds (ms). | 2 |
device_type | The device on which the test is run, as identified by the application or selected by the user. | Mac Laptop/Desktop |
local_network_type | The type of network used for the test, as selected by the user. | WiFi |
provider_type | The provider type used for the test, as selected by the user. | WiFi |
vpn | Status of the user's connection to a Virtual Private Network (VPN), as determined by the application. | VPN Off |
isp | The Internet Service Provider, as determined by the application or entered by the user. | Comcast Cable |
notes | Optional user-entered notes for a test. | Sample test in room 301 |
ooklaTestID | Unique test value generated by Ookla's Speedtest Custom. | 4ba2e90-9e1f-11ef-b57d-11efc1b863e9 |
created_at | Date and time when the test record was created in the database, in California local time. | 11/5/24 21:26 |
updated_at | Same as the "created_at" field. Currently, users cannot modify any values associated with an existing test result. | 11/5/24 21:26 |
username | The username created by the user during registration. | alice01 |
resultDate* | The date and time when the test was conducted, stored in ISO 8601 format. | 2024-07-08T14:55:38.000Z |
ipAddress* | The IP address of the device that conducted the test. | 101.11.101.0 |
country* | Country where the test was conducted. | United States |
region* | State or region where the test was conducted. | California |
city* | City where the test was conducted. | San Francisco |
latitude* | Latitude coordinate of the test location. | 37.775 |
longitude* | Longitude coordinate of the test location. | -122.419 |
serverName* | CalSPEED speedtest custom server name. | San Francisco, CA |
serverSponsor* | CalSPEED speedtest custom server sponsor. | CalSPEED Ookla |
browserName* | Name of the browser used to conduct the test. | Chrome |
browserVersion* | Version of the browser used. | 126.0.0.0 |
userAgent* | Detailed information about the browser and device used for the test. | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36 |
ispName* | The brand name of the Internet Service Provider used for the test. | XFINITY |
ispNameRaw* | The corporate or official name of the Internet Service Provider used for the test. | Comcast Cable |
OS* | The operating system of the device used for the test. | Windows 10.0 |
download (Kbps)* | Download speed measured in kilobits per second (Kbps). This column displays the same value as the "download" column above. | 939,947 |
upload (Kbps)* | Upload speed in Kilobits per second (Kbps). This column displays the same value as the "upload" column above. | 943,931 |
latency (ms)* | Delay or latency measurement in milliseconds (ms). This column displays the same value as the "ping" column above. | 5 |
jitter (ms)* | Delay or latency variation in milliseconds (ms). This column displays the same value as the "jitter" column above. | 2 |
We may share network quality, performance, and other data collected by CalSPEED publicly and subject to legitimate, written requests by law enforcement, other state agencies, or the federal government where required by law or regulation.
This privacy policy is effective January 2025. Any questions and concerns regarding this policy and maintenance of the associated records should be directed to privacy@cpuc.ca.gov or 415-696-7400.
Questions about the CalSPEED program should be directed to calspeed@cpuc.ca.gov.
CPUC Privacy Policy at https://www.cpuc.ca.gov/about-cpuc/privacy-policy.
CPUC website conditions of use at https://www.cpuc.ca.gov/about-cpuc/conditions-of-use.